Shipping policy

1. Delivery times

We undertake to do everything possible to deliver the Products ordered as quickly as possible, and as indicated on the Site.

You will receive a new notification when your order has been shipped.

Delivery time is 5 to 8 working days. However, this is not a strict deadline but a deadline given for information purposes. 

In any event, delivery must take place within a maximum period of thirty (30) days from receipt of payment for the Order. If delivery cannot be ensured within this time, we will inform you as soon as possible and you can cancel your Order. The sale must be canceled at your written request under the conditions provided for in articles L 216-6 and L 216-7 of the Consumer Code.

Delivery times start from validation of your Order, i.e. receipt of payment, bank authorization (online bank card) and approval given by the verification department, if applicable.

     

    2. Order tracking

    When your order ships, you will receive an email notification from us which will include a tracking number that you can use to check its status. Please allow 48 hours for tracking information to be available.

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    3. Delivery methods

    The cost of transport and delivery methods vary depending on the choices you made when placing your Order. This information is visible in particular in the basket on the Site and/or on the Order confirmation email.

    Currently, we serve Metropolitan France.

    The Products are delivered to the delivery address that you indicated during the Order process. The information you provided when placing your order is binding on you: in the event of an error in the wording of your contact details or incomplete information, we cannot be held responsible for the impossibility in which it may be to deliver the item. Product.

    If the goods are returned due to an incomplete address, you will be offered two alternatives:

    • the reshipment of the Product after payment of the contribution to the return costs;
    • reimbursement of the Order after deduction of delivery costs.

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    4. Transport and liability

    In accordance with article L 216-2 of the Consumer Code, the transfer of risks takes place upon delivery of the goods to the consumer or to a third party designated by him who takes physical possession of the Products. 

    It is therefore your responsibility to check the contents of your package at the time of delivery and to make reservations if necessary, as follows: on the delivery slip provided by the carrier or by immediately calling the carrier's customer service, in presence of the delivery person. 

    In all cases, you must notify the company EARL DES VIGNOBLES BOUGES within 2 days after receipt of the package by registered letter with acknowledgment of receipt, to the following address: Château La Fon du Berger – 5 route du Fournas, 33250 Saint- Savior, AND by email to contact@vignoblesbouges.fr.

    You must describe any reservations or complaints for non-conformity or apparent defect of the Products delivered (for example damaged package already opened, etc.), with all the relevant supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

    We cannot be blamed or held responsible for the consequences of any event beyond our control, in particular cases of force majeure or those caused by the carrier, which would tend to delay or prevent delivery of the Products ordered.